{"id":291,"date":"2022-08-18T05:56:20","date_gmt":"2022-08-18T05:56:20","guid":{"rendered":"https:\/\/trackship.co\/?page_id=291"},"modified":"2023-11-08T09:19:10","modified_gmt":"2023-11-08T09:19:10","slug":"support","status":"publish","type":"page","link":"https:\/\/trackship.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n\n\t<section class=\"section support\" id=\"section_470017032\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-264739478\">\n\n\n\t<div id=\"col-642844544\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1>Need Help?<\/h1>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<\/p>\n<p class=\"lead\">Have questions? We\u2019re happy to help!<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row row-small align-center\"  id=\"row-1123793380\">\n\n\n\t<div id=\"col-720871715\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3 class=\"lead thin-font\">Documentation<\/h3>\n<p><strong>Need help?<\/strong> Check our documentation for the answer. Chances are it&#8217;s been answered already!<\/p>\n<a href=\"https:\/\/docs.trackship.com\/\" class=\"button secondary is-underline lowercase\"  >\n\t\t<span>View Documentation<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1449620550\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3 class=\"thin-font\">Get Support<\/h3>\n<p>If you have a TrackShip account, you can get help through the support chat.<\/p>\n<a href=\"https:\/\/my.trackship.com\/\" class=\"button secondary is-underline lowercase\"  >\n\t\t<span>Contact Support<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1123793380 > .col > .col-inner {\n  padding: 30px 30px 30px 30px;\n  background-color: rgb(255,255,255);\n  border-radius: 10px;\n}\n<\/style>\n<\/div>\n\t<div id=\"gap-916150619\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-916150619 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-942039378\">\n\n\n\t<div id=\"col-1379355721\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"has-block tooltipstered\">Connection FAQ<\/h2>\r\n<div class=\"accordion\">\r\n\r\n\t<div id=\"accordion-3780284057\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3780284057-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-fix-connection-issue\" aria-expanded=\"false\" aria-controls=\"accordion-3780284057-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How to fix connection issue<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3780284057-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3780284057-label\" >\n\t\t\t\r\n\r\nThe TrackShip connection issue can happen in 2 cases:\r\n\r\nThe first option is that your\u00a0SSL certificate\u00a0is not properly installed o that your WordPress URL's (WordPress &gt; Settings &gt; General), are HTTP and not HTTPS, Once you change the URLs to HTTPS, from the WooCommerce orders admin, mark the orders with connection issue and from the bulk actions menu, choose the Get Shipment Status and apply.\r\n\r\nThe second option is that you changed your store URL, if you did that, you should delete the store connection from your TrackShip account dashboard and connect your store to the new URL. Once you connect the new URL, from the WooCommerce orders admin, mark all the orders with connection issue and from the bulk actions menu, choose the Get Shipment Status and apply.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3825105429\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3825105429-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-after-connecting-my-store-it-shows-that-my-connection-is-inactive?\" aria-expanded=\"false\" aria-controls=\"accordion-3825105429-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why after connecting my store it shows that my connection is inactive?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3825105429-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3825105429-label\" >\n\t\t\t\r\n\r\nThe connection error might be due to a few reasons:\r\n<ol>\r\n \t<li><a href=\"https:\/\/wordpress.org\/plugins\/woo-advanced-shipment-tracking\/\">Advanced Shipment Tracking Plugin<\/a>\u00a0is not installed and activated on your store.<\/li>\r\n \t<li>You are using shared host - most shared hosts have disabled the\u00a0HTTP Authorization Headerby default. To enable this option you'll need to contact your web host and make sure they are not\u00a0<strong>blocking HTTP request from external websites<\/strong><\/li>\r\n \t<li>Please also edit your\u00a0.htaccess\u00a0file by adding the following:<\/li>\r\n<\/ol>\r\n<pre><code>RewriteEngine onRewriteCond %{HTTP:Authorization} ^(.*)RewriteRule ^(.*) - [E=HTTP_AUTHORIZATION:%1]<\/code><\/pre>\r\nOnce you complete these steps,\u00a0go to your\u00a0<a href=\"https:\/\/my.trackship.com\/\">TrackShip account<\/a>, delete your store connection and re-connect it.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3075557489\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3075557489-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-connected-my-store-but-the-shipment-status-is-not-showing-for-my-orders\" aria-expanded=\"false\" aria-controls=\"accordion-3075557489-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I connected my store but the shipment status is not showing for my orders<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3075557489-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3075557489-label\" >\n\t\t\t\r\n\r\nThe trigger to auto-track shipments by TrackShip is to add tracking to order and change the order status from Processing to Shipped (Completed). TrackShip will not automatically track orders that were Shipped before you connected your store.\r\n\r\nYou can trigger these orders to TrackShip by using the\u00a0<a href=\"https:\/\/docs.trackship.com\/docs\/trackship-for-woocommerce\/manage-orders\/#get-shipment-status-%E2%80%93-orders-admin\">Get Shipment Status<\/a>\u00a0option on the WooCommerce orders admin in the bulk actions menu or by using the bulk Get Shipment Status option in the TrackShip Settings &gt; Tools\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-2496519580\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2496519580-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-upgraded-my-subscription-but-many-of-my-orders-still-show-\u201ctracking-balance-0\u201d\" aria-expanded=\"false\" aria-controls=\"accordion-2496519580-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I upgraded my subscription but many of my orders still show \u201cTracking Balance 0\u201d<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2496519580-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2496519580-label\" >\n\t\t\t\r\n\r\nTrackShip will not automatically track orders that were Shipped when you had insufficient balance. You can trigger these orders to TrackShip by using the\u00a0<a href=\"https:\/\/docs.trackship.com\/docs\/trackship-for-woocommerce\/manage-orders\/#get-shipment-status-%E2%80%93-orders-admin\">Get Shipment Status<\/a>\u00a0option on the WooCommerce order actions menu or by using the bulk Get Shipment Status option in the TrackShip Settings &gt; Tools\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-929794926\" class=\"accordion-item\">\n\t\t<a id=\"accordion-929794926-label\" class=\"accordion-title plain\" href=\"#accordion-item-my-store-is-connected-but-many-of-my-orders-still-show-\u201cconnection-error\u201d\" aria-expanded=\"false\" aria-controls=\"accordion-929794926-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>My store is connected but many of my orders still show \u201cConnection error\u201d<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-929794926-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-929794926-label\" >\n\t\t\t\r\n\r\nThese messages are from before you connected your store,\u00a0TrackShip auto-track shipments when you change the order status from Processing to Shipped (Completed).\u00a0TrackShip will not automatically track orders that were shipped when you had a connection issue.\r\n\r\nYou can trigger these orders to TrackShip by using the\u00a0<a href=\"https:\/\/docs.trackship.com\/docs\/trackship-for-woocommerce\/manage-orders\/#get-shipment-status-%E2%80%93-orders-admin\">Get Shipment Status<\/a>\u00a0option on the WooCommerce orders admin in the bulk actions menu or by using the bulk Get Shipment Status option in the TrackShip Settings &gt; Tools\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n<\/div>\r\n\t<div id=\"gap-1770128808\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1770128808 {\n  padding-top: 45px;\n}\n<\/style>\n\t<\/div>\n\t\r\n<h2>Tracking FAQ<\/h2>\r\n<div class=\"accordion\">\r\n\r\n\t<div id=\"accordion-2772976295\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2772976295-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-a-shipment-tracker?\" aria-expanded=\"false\" aria-controls=\"accordion-2772976295-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What is a Shipment Tracker?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2772976295-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2772976295-label\" >\n\t\t\t\r\n\r\nA Shipment Tracker represent One shipment with a tracking number that you send to track on TrackShip from when you ship the order\u00a0until the shipment are finally delivered to the customers. if you add more then one tracking number for one order, each tracking number is a separate Shipment Tracker.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3247551212\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3247551212-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-often-are-shipment-tracking-statuses-update?\" aria-expanded=\"false\" aria-controls=\"accordion-3247551212-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How often are shipment tracking statuses update?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3247551212-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3247551212-label\" >\n\t\t\t\r\n\r\nWe check the status with the shipping provider every 2-4 hours and depending on the shipment status, for example, we check for updates more often when the shipment is Out For Delivery.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-2804183993\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2804183993-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-shipping-providers-(carriers)-do-you-support?\" aria-expanded=\"false\" aria-controls=\"accordion-2804183993-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Which shipping providers (carriers) do you support?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2804183993-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2804183993-label\" >\n\t\t\t\r\n\r\nTrackShip supports 880+ shipping providers around the world , check our\u00a0<a href=\"https:\/\/trackship.com\/shipping-providers\/\">shipping providers list<\/a>\u00a0to check if we support your carrier.\u00a0If you need us to support a new carrier, please\u00a0<a href=\"https:\/\/feedback.trackship.com\/suggest-a-shipping-carrier\">suggest your provider on our features board<\/a>.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3224185082\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3224185082-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-shipment-status-information-is-displayed-on-woocommerce-orders-admin?\" aria-expanded=\"false\" aria-controls=\"accordion-3224185082-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Which shipment status information is displayed on WooCommerce Orders admin?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3224185082-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3224185082-label\" >\n\t\t\t\r\n\r\nTrackShip adds a Shipment Status column that will display the shipment tracking status, last update date and estimated delivery date for every order that you shipped.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-1409369443\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1409369443-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-the-shipment-tracking-status-is-not-displayed-for-my-orders?\" aria-expanded=\"false\" aria-controls=\"accordion-1409369443-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why the shipment tracking status is not displayed for my orders?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1409369443-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1409369443-label\" >\n\t\t\t\r\n\r\nThe trigger for sends the tracking number to TrackShip is when the order status changes to\u00a0<strong>Shipped<\/strong>\u00a0(for orders that Tracking info was added.)\r\n\r\nIf you have orders that were shipped before you started using TrackShip, you can manually trigger the\u00a0<strong>Get Shipment Status,\u00a0<\/strong>check our\u00a0<a href=\"https:\/\/docs.trackship.com\/docs\/trackship-for-woocommerce\/manage-orders\/#get-shipment-status-%E2%80%93-orders-admin\">documentation<\/a>\u00a0for more details\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-1626152606\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1626152606-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-does-each-delivery-status-mean?\" aria-expanded=\"false\" aria-controls=\"accordion-1626152606-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What does each delivery status mean?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1626152606-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1626152606-label\" >\n\t\t\t\r\n<ul>\r\n \t<li><b>Unknown<\/b>\u00a0- The Tracking # is not valid or does not match the provider or not supported\r\n<b><\/b><\/li>\r\n \t<li><b>Pre Transit<\/b>\u00a0- Carrier has received request from shipper and is about to pick up the shipment.<\/li>\r\n \t<li><b>In Transit<\/b>\u00a0- Carrier has accepted or picked up shipment from shipper. The shipment is on the way.<\/li>\r\n \t<li><b>Available for Pickup<\/b>\u00a0- The shipment is ready to pickup.<\/li>\r\n \t<li><b>Out for Delivery<\/b>\u00a0- Carrier is about to deliver the shipment<\/li>\r\n \t<li><b>Failed Attempt<\/b>\u00a0- Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver the package again.<\/li>\r\n \t<li><b>Cancelled\u00a0<\/b>- the delivery has been cancelled<\/li>\r\n \t<li><b>Error<\/b>\u00a0- unknown delivery error<\/li>\r\n \t<li><b>Return To Sender<\/b>\u00a0- Shipment is returned to sender<\/li>\r\n \t<li><b>Delivered<\/b>\u00a0- The shipment was delivered successfully<\/li>\r\n<\/ul>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-1786175000\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1786175000-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-get-unsupported-carrier-message-for-my-shipping-provider\" aria-expanded=\"false\" aria-controls=\"accordion-1786175000-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I get unsupported carrier message for my shipping provider<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1786175000-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1786175000-label\" >\n\t\t\t\r\n\r\nIf you are using a custom shipping provider, please use the predefined provider. Check if your provider is on our\u00a0<a href=\"https:\/\/trackship.com\/shipping-providers\/\">supported shipping providers list<\/a>. If your provider is on the list, please enable it form the AST shipping providers list and use the predefined provider when you add tracking to orders. In case you can\u2019t find your provider on our list, you can suggest a shipping provider\u00a0<a href=\"https:\/\/docs.trackship.com\/docs\/resources\/suggest-a-shipping-provider\/\">here<\/a>\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3336247396\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3336247396-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-do-we-get-n\/a-for-the-est.-delivery-date-on-the-tracking-page?\" aria-expanded=\"false\" aria-controls=\"accordion-3336247396-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why do we get N\/A for the Est. Delivery date on the tracking page?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3336247396-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3336247396-label\" >\n\t\t\t\r\n\r\nThe estimated delivery date is not available for all the shipment statuses and for all shipping providers, if the Est. is available with the shipping provider API, we display this date, you can check if the Est. delivery date is available on your shipping provider tracking page, then it should show on your tracking page and if its not showing, please contact us\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n<\/div>\r\n\t<div id=\"gap-487034727\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-487034727 {\n  padding-top: 45px;\n}\n<\/style>\n\t<\/div>\n\t\r\n<h2>Subscriptions FAQ<\/h2>\r\n<div class=\"accordion\">\r\n\r\n\t<div id=\"accordion-2567679107\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2567679107-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-free-trials?\" aria-expanded=\"false\" aria-controls=\"accordion-2567679107-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you offer Free Trials?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2567679107-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2567679107-label\" >\n\t\t\t\r\n\r\nWhen you sign up for your TrackShip account,\u00a0 you\u2019ll get 50 shipment trackers for free to try the service, once you complete the trial balance, you need to signup for a paid subscription in order to continue using TrackShip for additional shipments.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3746417169\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3746417169-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-be-charged-when-my-trial-trackers-are-finished?\" aria-expanded=\"false\" aria-controls=\"accordion-3746417169-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Will I be charged when my trial trackers are finished?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3746417169-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3746417169-label\" >\n\t\t\t\r\n\r\nNo. You can fully test out TrackShip and all the features with the free trial Trackers without adding a credit card. It is completely up to you if you would like to carry on using TrackShip after your trial has ended).\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-367317019\" class=\"accordion-item\">\n\t\t<a id=\"accordion-367317019-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-do-you-support?\" aria-expanded=\"false\" aria-controls=\"accordion-367317019-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Which Payment methods do you support?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-367317019-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-367317019-label\" >\n\t\t\t\r\n\r\nWe currently only accept PayPal. TrackShip is a subscription-based service and subscription requires PayPal account, if you do not have a\u00a0 PayPal, Please contact us for tracker packages that can be paid with a Credit Card.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3516678771\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3516678771-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-i-go-outside-of-my-plan&#039;s-limits?\" aria-expanded=\"false\" aria-controls=\"accordion-3516678771-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What if I go outside of my plan's limits?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3516678771-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3516678771-label\" >\n\t\t\t\r\n\r\nIf you finished all your trackers balance before your renewal date, you can upgrade to a higher plan at any time from your TrackShip account. Your renewal date will stay the same and you will be charged for the new plan on the difference in the plan for the remaining period.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-1426314244\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1426314244-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-downgrade?\" aria-expanded=\"false\" aria-controls=\"accordion-1426314244-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I downgrade?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1426314244-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1426314244-label\" >\n\t\t\t\r\n\r\nyes, you can downgrade manually, you will be moved to the new plan in the your next renewal date.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-1536767538\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1536767538-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-cancel-my-subscription-when-i-want?\" aria-expanded=\"false\" aria-controls=\"accordion-1536767538-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I cancel my subscription when I want?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1536767538-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1536767538-label\" >\n\t\t\t\r\n\r\nYes, you can change or cancel your plan at any time in your dashboard. Once you have canceled, you\u2019ll still have access to your premium plan until the end of your subscription cycle.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-627580452\" class=\"accordion-item\">\n\t\t<a id=\"accordion-627580452-label\" class=\"accordion-title plain\" href=\"#accordion-item-if-a-shipment-tracker-returns-no-result,-does-it-count?\" aria-expanded=\"false\" aria-controls=\"accordion-627580452-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>If a shipment Tracker returns no result, does it count?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-627580452-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-627580452-label\" >\n\t\t\t\r\n\r\nIt doesn\u2019t. When a shipment tracker is not supported by TrackShip or returned Unknown the Shipment tracker isn\u2019t counted in your trackers balance.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3742358542\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3742358542-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-i-have-multiple-stores?\" aria-expanded=\"false\" aria-controls=\"accordion-3742358542-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What if I have multiple stores?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3742358542-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3742358542-label\" >\n\t\t\t\r\n\r\nYou can add all your stores to the same TrackShip account and you'll pay one price based on the combined monthly shipment trackers volume of the stores.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-4028978737\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4028978737-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-trackship-charge-for-every-api-call?\" aria-expanded=\"false\" aria-controls=\"accordion-4028978737-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Does TrackShip charge for every API call?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4028978737-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4028978737-label\" >\n\t\t\t\r\n\r\nNo \u2013 we only charge per shipment trackers, no matter how many status events were created during its life cycle.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-942039378 > .col > .col-inner {\n  padding: 25px 0px 0px 25px;\n  background-color: rgb(255, 255, 255);\n  border-radius: 10px;\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_470017032 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: rgb(240, 245, 255);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-291","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - TrackShip<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trackship.com\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - TrackShip\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trackship.com\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"TrackShip\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/trackshipcom\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-08T09:19:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@trackship\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/trackship.com\/support\/\",\"url\":\"https:\/\/trackship.com\/support\/\",\"name\":\"Support - 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